QMS is a state-of-the-art customer management system, incorporating advanced embedded system technologies. It features a sophisticated Queue Processor equipped with multiple software and peripheral functions, as well as new LCD touchscreen devices.
Description
QMS is the state of the art customer management system, incorporating advanced embedded system technologies. It features a sophisticated Queue Processor equipped with multiple software and peripheral functions, as well as new LCD touch screen devices. The system also offers a suite of
software functions to provide a more comprehensive customer management solution.
▪ Integrated Design
The Queue Processor integrates the functions performed by several devices into one.
This approach offers several significant advantages: cost savings on hardware, software and maintenance, reduce energy usage and space utilization.
▪ Full Web Solutions
System monitoring, reporting and control are performed over the web browser and
software installation on client PC is not needed.
▪ Auto Optimization
Automatic and dynamic configuration on counter services help to optimize counter
performance and minimize customers’ waiting time.
▪ CRM Integration
Customers are identified through card or biometric reader, thus enabling the staff to
greet them and also to retrieve their particulars, profile and past transaction histories from database. Such information better equip the staff to serve the customers.
▪ Customer Feedback
QoS feedbacks are integrated, using questionnaires on interactive customer
terminals. Customer rating information is accessible in real time.
▪ Wireless Technology
Integrated WiFi technology helps to minimize cabling and thus installation costs. It also comes in handy when it is impossible to lay cable, especially on existing site.
